Member Pipeline - Member Services & Information - Update (MU03-23)
| To: | Members & Affiliates |
| From: | National Office |
| Date: | November 26, 2003 |
| Subject: | AMSA MEMBER NEEDS ASSESSMENT |
| Reference: | MU 03-23 |
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December 12, 2003
If you have not already done so, please take a few minutes to complete AMSA's Member Needs Assessment
We ask that you complete and return your survey no later than December 12, 2003.
The Association, under the direction of its Strategic Planning Committee and Board of Directors, is currently undertaking a significant and comprehensive strategic planning process focused on positioning the organization to lead our industry and to respond to your needs and expectations. The first step in this Strategic Planning Initiative is an Assessment of Member Needs & Satisfaction. Through a quantitative web-based and hard-copy survey, and focused set of approximately 25 qualitative telephone interviews, the results of the Member Needs Assessment will serve as an important resource for a facilitated strategic planning session slated for February. The session will be followed by an assessment of current programs, services, and activities, and an additional session to create strategies and discuss outcomes. The process concludes with a plan implementation and action planning session.
We encourage all members - Public Agencies, Public Affiliates and Private Affiliates - to take the approximately 15 minutes required to complete the Member Needs Assessment Survey today.
All responses are anonymous and confidential, and will be handled as such by Tecker Consultants, the firm AMSA has engaged to assist us in this effort. Should you have any questions, please do not hesitate to contact AMSA's Deputy Executive Director, Paula Dannenfeldt, at pdannenfeldt@amsa-cleanwater.org or 202/833-4654. Thank you, in advance, for your important contribution to this effort.